International Orders
UPDATE 5/12/20: Due to the current global pandemic, international customers may experience delays on orders. We are processing orders as the come in and shipping them out, please follow the guidelines below to ensure your package is in transit.
As of April 3, the United States Postal Service has suspended service to the following countries:
Boliva
Botswana
Cayman Islands
Chad
Ecuador
Fiji
French Polynesia
Honduras
India
Kuwait
Libya
Madagascar
Maldives
Mongolia
New Caledonia
Panama
Peru
Samoa
Saudi Arabia
South Africa
Sri Lanka
Zimbabwe
If the destination country for your order is not on the above list, please be aware of possible delays from 2 weeks up to 3 months on all international orders. If you have not received your order within 3 months of receiving shipping confirmation we advise you to contact your Customs Department or national postal service.
If you have contacted your Customs Department or national postal service and have not received a resolution after 3 months, please contact us for further assistance.
- Bio Tech Pharmacal, Inc™ is not responsible for taxes and/or duties applied to international shipments. We are not liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error on the part of the customer or orders seized by Customs.
- The countries outlined below prohibit the sale of products containing the indicated ingredients; lending to the fact that we may be unable to fill an order for them if you live in one of the listed countries.
- This information is provided based on our knowledge and experience and is subject to change at any time.
- The information listed below is meant to be a reference guide for customers, but does not contain information for all countries currently equipped with ordering capability.
- Due to continually changing regulation we cannot guarantee receipt of any order shipped internationally, or that the information listed above includes all restricted items based on current legislation.
- For additional information, please contact your local authority or health agency. You may also contact our customer service team at customerservice@bio-tech-pharm.com for additional direction when available.
International Prohibited Items
If you see a product listed under the name of the country you are shipping to, please do not place your order. Your order will be cancelled by our customer service team.
Australia, New Zealand
Products containing the following ingredients are prohibited from being shipped on orders to Australia.
- Lithium
Products containing the following ingredients are prohibited from being shipped on orders to New Zealand.
- Melatonin
- Vitamin D3 products containing more than 1,000IU vitamin d per capsule
- Lithium
The following products is prohibited from being shipped to Singapore.
- B-Stress
- Vita-Min
Austria, Belgium,Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Products containing the following are prohibited from being shipped on orders to the above countries.
- Melatonin
- Vita-Min
- D3 products containing more than 2,000IU vitamin d
- Lithium
- Ginkgo Biloba
- Sage extract
Orders containing less then 3mg of Melatonin may be shipped to Switzerland.
Orders containing up to 5,000IU of Vitamin D3 may be shipped to the United Kingdom.
The following products are prohibited from being shipped to Austria, Germany, Hungary and Poland.
- AndroDim
For the convenience of our customers in Europe, please note that you may contact one of our trusted distribution partners for the procurement of your order. Please either: visit www.wlsproducts.de or email info@wlsproducts.nl
Canada
Products containing the following are prohibited from being shipped on orders to Canada.
- OsteoTech
- Vita-Min
- K1-1000
- Mk-7 ®
- D3 products containing 1,000IU+ vitamin D
- LactoPectin
- L-Tryptophan
- Lithium
- Gingko Biloba
- Sage extract
All other supplements are restricted for import into Canada to a 90 day supply and for personal use only
Japan
All supplements are restricted for import into Japan to a 90 day supply and for personal use only.
Brazil
Products containing the following are prohibited from being shipped on orders to Brazil
- AndroDim
Saudi Arabia
Products containing the following are prohibited from being shipped on orders to Saudi Arabia
- Gingko Biloba
- Sage extract
Bahrain
Products containing the following are prohibited from being shipped on orders to Bahrain
- Gingko Biloba
- Sage extract
By using our website, you are consenting to the use of cookies in accordance to our privacy policy.