Ordering Information

Retail Customers

Placing Orders:

  • Call 800-345-1199 from 8 a.m. – 5 p.m. (CST) to speak with a customer service representative
  • Call Toll Free at 1-800-345-1199, 24 hours a day, 7 days a week to leave an automated message
  • Fax 479-443-5643, 24 hours a day, 7 days a week
  • 24 hours, 7 days a week Web access
  • E-mail customer service at customerservice@bio-tech-pharm.com


  • Shipping and handling for Domestic orders over $50 is free
  • Shipping and handling for Domestic orders under $50 is $10
  • Additional shipping and handling options: shipping charges incurred for Alaska and Hawaii will be applied to invoice


  • MasterCard, VISA, Discover and American Express accepted
  • Prices are in U.S. Dollars (USD)
  • Prices are subject to change without notice

Return Goods Policy:

  • With prior authorization an unopened, unmarked merchandise can be returned within 30 days of invoice date
  • If merchandise is returned unopened and unmarked, credit will be issued less shipping
  • Re-stock fee may be assessed